Returns & refunds — New Zealand
Return and refund rules for customers in New Zealand shopping at Monzarven.
This policy applies to customers in New Zealand who order from Monzarven.
Contact us first
Email support@monzarven.com within 15 days of delivery (or within a reasonable time if delivery never occurred). Include your order number and photos for damage or quality issues. We respond within 1 business day during Mon–Fri, 9am–5pm ET.
Eligible issues
We replace or refund items that are missing, damaged in transit, defective, incorrect, or materially not as described. You may be asked for photos or video.
Change-of-mind returns
Cross-border orders are often not practical to return for change of mind. Contact us within 15 days — we may offer a partial refund or store credit instead of a physical return. Return shipping for change-of-mind is your responsibility unless we sent the wrong or defective item.
How returns work
- Email us before sending anything back.
- We confirm eligibility and provide instructions if a return shipment is required.
- Unauthorized returns may not be accepted.
Refund timing
Approved refunds go to your original payment method within 5–10 business days (banks may take longer).
Cancellations
Request cancellation before your order ships by email.
Local consumer rights
New Zealand consumer guarantees apply to faulty or misdescribed goods. Nothing in this policy limits mandatory rights you have under applicable law.
Shipping & delivery
See Shipping — New Zealand for processing and transit times.