Refund & Return Policy

Our promise: If you are not satisfied, contact us within 15 days of delivery at support@monzarven.com and we will make it right.

Eligible items: Items that arrive damaged, defective, not as described, or incorrect are eligible for a replacement or full refund. Please include your order number and photos.

Change of mind: [Choose per your real policy: accepted within N days if unused and in original packaging, buyer pays return shipping / not accepted.]

Returns process: Email us first — do not send items back without an authorization. We will provide instructions and, where applicable, a return address. [Many dropshipped items are not economical to return; in such cases describe your real policy: refund without return or partial refund.]

Refunds: Approved refunds are issued to the original payment method within 5–10 business days (bank timing may vary).

Late or missing orders: see Shipping Policy.

Cancellations: You may cancel before your order ships by contacting us.

Non-refundable: shipping fees [if applicable], custom items.